VoIP

Online Technology Trends Set To Transform All Aspects Of Small Business, From Bookkeeping To Telecoms

With technology moving fast and the cost of entry coming down every day, if you’re not onboard with the latest trends your business is not running efficiently as it could – that’s the advice from Xero (http://www.xero.com) online software co-founder and UK MD Hamish Edwards.  Here are some of his views:

VoIP - Telecommunications costs used to be significant for small business. Now that’s a thing of the past, thanks to the prevalence of Voice Over Internet Protocol (VOIP). Providers like Skype have made it possible to talk, teleconference, and even videolink with people around the world for nothing! If you’re not using VoIP everyday, you’re missing out.

Online services - With an increasingly mobile workforce and a proliferation of remote workers, the software industry is changing rapidly. Online software, like Google docs and Xero online accounting software for small business, enable people in different locations to collaborate on documents and share information, all accessing the latest version in real time. As well as making life easier, many of these services are very affordable or even free.  In comparison to old-style software that you install on your desktop, you don’t need to worry about updates as that happens automatically. And because the services are run by big companies your data is securely stored and automatically backed up – arguably it is safer than it would be on your premises.

Mobility - The days when being “mobile” meant lugging along your laptop are gone. Today there are a plethora of small devices that enable you to really stay connected at all times. Blackberries and iPhones have the capability to offer easy to use email, view documents and access the internet. Online software providers are all getting on board with versions of their software suitable for mobile devices. For example we’ve optimised Xero for the iPhone , so you can even access your accounts information, anywhere, anytime. That’s a real advantage.  Xero provides small businesses and their advisers with one, up to date, easy to use, instantly accessible set of accounts and business information.

Understanding VoIP Terminology

Cindy Waxer of VoIP news has decoded VoIP Jargon for the benefit of the average human. No longer will you have to nod your head and smile when your IT Guy starts talking in tongues.

Here are a couple of excerpts:

Managed VoIP: With managed VoIP services, a third-party provider offers all of the equipment, software, operations facilities and technical expertise needed for a company to reap the benefits of an IP-enabled phone system without the costs, risks and headaches of an on-premise VoIP solution. Packages typically include the design, integration and deployment of IP telephony equipment and software, along with the management and maintenance of existing telephony solutions and the new VoIP network. To get the most out of a managed VoIP partnership, however, companies must establish a strict service-level agreement with a VoIP provider that guarantees a certain percentage of network uptime.

and

SIP (Session Initiated Protocol): A protocol for Internet telephony, SIP is a service that allows businesses that have a PBX system installed to use real-time communication technologies — including VoIP. By connecting a SIP trunk to a traditional PSTN (public switched telephone network), companies can not only communicate over IP within the enterprise, but also outside the business. What’s more, companies can replace traditional, fixed PSTN lines with PSTN connectivity via a SIP-trunking service, thereby creating a single conduit pipeline for multimedia components, including voice, video and data. As a result, a SIP-trunking service typically delivers greater cost savings and increased reliability as guaranteed by today’s SIP-trunk providers.

VoIP and Video-Conferencing in Sight for the iPhone?

Christian Zibreg wites an interesting article on the future of the iPhone:

The upcoming iPhone 2.0 software is just around the corner and we all may be surprised how Apple’s unified communication solution could merge mobile communication with VoIP, PCs, Macs, iPhones and even Apple TVs. We took a hard, long look at the information that is available right now from reports as well as patent filings to give you an outlook what Apple might be up to, why we are quite certain that VoIP and videoconferencing will be the iPhone’s new killer applications.

Although the 3G iPhone has yet to be confirmed by Apple, we are receiving more information about iPhone 2.0 software update on an everyday basis. When Apple CEO Steve Jobs unveiled the iPhone software road map on March 6, he also announced that, by the end of June, all existing iPhone users will get a major software update that will greatly enhance the iPhone’s capabilities.

What everyone seems to hope for at this time is some kind of VoIP solution, such as Skype, that will enable iPhone users to place free phone calls over Wi-Fi network. The prospects for a VoIP iPhone app looked grim when we learned that the iPhone SDK doesn’t allow third party applications to run in the background: The SDK also specifically prohibits developers from accessing the iPod portion of an iPhone, leading many to believe that Apple created the same barrier for VoIP capabilities.

Read the rest of the article at TG Daily

A Cautious Transition to VoIP

NetworkWorld has an interesting story about a medical health center that is still taking baby steps toward VoIP and converged networking.

Baptist Health says a measured transition to VoIP makes the most sense for it, and there are lessons to be learned from its approach.

Most of Baptist Health’s 8,000 phones are located in a 15-floor building in Little Rock, but the medical center has eight sites overall. As it moves offices or builds new facilities, it will outfit those desktops with IP phones, Myers says.

“We never made a decision to forklift everything out and replace it with IP, but as departments moved or are added or if we buy up a clinic across town – if we feel it’s a good candidate for IP that’s what we do,” he says.

The success of a VoIP implementation – even the decision whether to implement VoIP – is customer or vertical market-specific in the end.

Whether you are in the market for a complete overhaul of your VoIP systems, or you want to transition slowly, VoIP can be scaled to fit your needs, while also realizing a significant ROI.

Simple And Effective VoIP Devices

Most of us have been plagued by astronomically large telephone bills one time or another. This is all the more true for people having relatives in other areas of the globe. The need to talk to them could sometimes become so overbearing that the practical considerations of the amount of money that would be required for the exercise does not come in. However, the practicality of the situation often strikes later. And even the most emotional among us are motivated to rethink the way we are making our calls. Our thoughts inadvertently go towards Voice over IP and the benefits that it entails.

It can be said that the long distance phone calls are no more a cause for concern for many people. It has become possible to connect with friends and family members– who could be located in distant areas of the globe in a cost efficient manner– using the latest innovation called Voice over IP or VoIP. The routing of calls over broadband networks has made long distance communique very much affordable and easy. The role of VoIP devices can be understood in this context.

The VoIP devices are simple, cost effective and innovative and are required for the effective culmination of the process of data transfer over internet connections. First and foremost, the analog audio systems are converted into digital data which is then routed over the internet. One can use the latest applications in VoIP technology to make free calls to a distant place. One could also use the devices for making calls from personal computers– albeit with the services of a provider of repute. This way, the users are able to talk for extended hours with people who matter without worrying about exorbitant phone bills.

The Analog Telephone Adaptor is one such device. The phone that a person is currently using could also be used for making VoIP calls and the ATA makes this possible. It forms a modem between the traditional calling devices and the network connections to the user’s homes or workstations, as the case may be. The audio signal in analog format is converted into digital data packets and transferred over the internet. And the best part is that the users need not be very tech-savvy for using the ATA– it is quite simple and straightforward to use.

Another device that is gaining in popularity in the VoIP market is the Internet Protocol phone. These phones resemble the traditional phones that are in vogue today. There are separate buttons for the purpose of dialing. There is also a handset into which one can speak. An Ethernet connection is used for making calls that are routed through the internet.

Last but not the least; such calls can also be made from personal computers. When the calls are between two computers, then the users could go for the services of a reputed provider. The provider would ensure the availability of special software, microphone, and sound card – all necessary for the making of long distance phone calls. The monthly fee that the potential users would have to pay is quite affordable. As a matter of fact, it would more than make up for the astronomical phone charges that they would otherwise have to pay.

By: iCallGlobe Ltd.

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VoIP Definition and Benefits

Here are some great reasons to use VoIP!

Its utility is numerous. It has a number of functionalities. In-fact these functionalities can be easily en-numerated as follows:

1. The Voice Telephone Calls can be transmitted to the same broadband telephone line.
2. This system has options like 3-way calling, automatic redialing and call forwarding.
3. Digitising and Digital transmission under standardized protocols.
4. It has location independence as only one internet connection is required to avail this connection.
5. It integrates with other internet based services like messaging, video conversation or data file exchange.

Source: VoIP: A means to organizational productivity – TMC Net – March 06, 2008